Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.We are seeking ambitious individuals passionate about customer services wanting to work in a vibrant, interesting, and challenging business.You will provide day to day services on phone and webchat to our customers providing a world class service.Your responsibilities will include:Identifying customers' needs and assist them with their enquiries on both phone and webchatMeet and exceed the customers' requirementsManage large amounts of calls in a timely and effective mannerIdentify opportunities to advise customers without an account to sign up for an LRDS accountResolve any customer complaints or issuesHandle sensitive information securelyAttend training sessions to continuously improve knowledge and performanceYou need these skills to be a great Customer Service Representative:Strong oral and written communication skills, especially listening, to help better understand thecustomers enquiry and provide solutionsHaving empathy to handle customers who may be facing difficult situationsAn ability to multitask is essentialBeing able to adapt and work in a fast-paced environmentProven customer support experience or experience as a CSRFamiliarity with CRM systemsYou will need to demonstrate a positive telephone mannerStrong team working skillsHave a passion for customer serviceWhat else we offer you!Brand new office environment in central Leeds Workplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistance Programme– Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and development 24/7 with no costsExcellent internal Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of initiativesOur office space is fully COVID compliant, ensuring we support the safety and wellbeing of our employees at all times.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Job Overview

ID:

624235

Date Posted:

Posted 2 weeks ago

Expiration Date:

14/07/2022

Location:

Knottingley

Salary:

Competitive

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