Head of Relationship Management

You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement.\n\nThe successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function.\n\nKey Responsibilities\n\nYou will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth. You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team.\n\nYou will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios.

Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success.\n\nA key aspect of the role will involve building strong relationships with senior leaders across the organisation. You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals.\n\nYou will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics.\n\nAbout You\n\nWe are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments.\n\nYou may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager.\n\nTo be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention.\n\nYou will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best.\n\nPersonal Qualities\n\nYou will be a resilient and confident decision-maker with high personal standards and a collaborative approach.

You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development.\n\nYou will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams.\n\nWhy Join?\n\nFully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. £70,000 - £75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits.\n\nThis is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people.

You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment.\n\nInterview Process\n\nThree-stage interview process including competency-based interviews and a presentation.\n\nIf you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you.\n\nApply today to be considered