Tribunal and Complaints Officer (SEND)

Tribunal and Complaints Officer (SEND)

Liverpool | £400 per day Ltd | 35 hours per week | Hybrid – 2 days per week on site | Interim Contract

We are currently recruiting for an experienced Tribunal and Complaints Officer to join a Local Authority SEND service based in Liverpool. This interim opportunity has been created to provide additional capacity to reduce a backlog of SEND complaints and tribunal cases, supporting a key corporate priority. This role is ideal for a SEND professional with extensive experience managing complaints and tribunal processes within a Local Authority environment. You will be expected to hit the ground running, managing complex cases while ensuring compliance with statutory requirements and supporting positive outcomes for children and young people.

Key Responsibilities

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• Manage a caseload of SEND complaints and tribunal cases.
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• Prepare comprehensive tribunal documentation, witness statements, and case files.
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• Draft responses to formal complaints in line with corporate and statutory procedures.
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• Liaise with parents, carers, schools, legal representatives, and internal stakeholders.
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• Ensure all cases are progressed within statutory timescales.
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• Contribute to reducing the existing backlog of complaints and tribunals.
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Essential Requirements

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• Proven experience managing SEND complaints and tribunal cases within a Local Authority.
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• Strong knowledge of SEND legislation, the EHCP process, and SEND Tribunal procedures.
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• Experience preparing tribunal bundles and supporting legal proceedings.
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• Excellent communication, organisation, and case management skills.
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• Ability to work independently in a fast-paced environment.
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If you have the experience and expertise to make an immediate impact within a busy SEND service, we'd love to hear from you.

To find out more information please contact Lily at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.